Copyright © 2018 Jado Crown


Prviacy Policy  |  Shipping & Delivery  |  Returns&Exchange  |  Replacement Warranty 



Our Commitment to Privacy 

Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. As we continue to develop our web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information. 

Online Account Registration 

You may want to register with Jado Crown to make shopping faster and easier. For non- registered users, we request account information (email address and password), and billing and shipping information. As a registered customer, you only have to enter your billing and shipping addresses and account information once; they will be securely stored in our database for your future use. Using your username and password you may access your account online at any time to add, delete or modify information. If you are using a computer at a public place, we encourage you to log out at the end of your session. Your information may be stored with us, but it will not be accessible to anyone else from that computer.

The Information Collected By Jado Crown 

When you shop with Jado Crown, we obtain information we need to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date and your email address. Under no circumstances do we ever share, sell or rent your personal information with outside parties.

How We Use The Information Collected 

Billing Information. 

We use this information to confirm your credit/debit card information and to contact you if we have questions regarding your order. Your billing information may also be used for future Jado Crown, Inc. print mailings such as Jado Crown catalogs. You may request to be removed from our mailing list at anytime. 

Shipping Information. 

We use this information to ship the online order you had placed.

Credit/Debit Card Information.

We use this information to process your online order, and we may also need to provide this information to the company or companies who process your credit card payments.

Email Information. 

After you place an order with Jado Crown, you will receive an email confirmation that we have received your order. You will receive this email only if you have provided us with your correct email address. We may also need to contact you via email if we have questions regarding your order. Your email information may also be used for future Jado Crown Inc. Email Newsletters which will include unsubscribing instructions. We would like to reiterate that under no circumstances do we ever share, sell or rent your personal information with outside parties.

Cookies And Their Use 

Cookies are small data text files that your web browser stores on your computer when you visit some web sites. We use cookies to make your online shopping experience easier and more personalized, for instance, allowing you to retrieve an earlier shopping cart. Please note that your web browser must be set to accept cookies before you can place an order at Jado Crown.



Shipping & Delivery

  • We are not responsible for any item loss during the delivery or delivery time.
  • Please make sure to double check the shipping addresses to ensure the delivery.
  • If item returns to us due to incorrect shipping information, we will notify our customer that it has been returned by the post office, and automatically give the customer a refund for the purchase; however the S&H Charge is non-refundable.
  • We will ship out within 3 to 5 Business days. Our office is closed on weekends and holidays.
  • Orders placed on weekends and holidays will be processed the next business day. (Additionally, orders placed after 3:00 pm ET will be considered placed on the next business day)
  • Sales tax is automatically applied to all NY State purchases. 

Shipping Methods

By USPS or FedEx
First Class Mail: Usually takes 2 to 3 business days
Priority Mail: Usually takes 1 to 2 business days
Express Mail: Usually delivered by the next day from the day the shipment had been made.
First Class Mail International: Varies by destination. (Tracking is not provided for this method)



  • Timely delivery is subject to the Terms of Service published by the carrier. Note that circumstances out of our control (like natural disasters, holiday delays, etc.) may produce shipping postponements. Please note that USPS First Class International Mail does not offer tracking information. 
  • The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. These fees can vary widely from country to country. 
    (Please contact your local customs office for further information.)

Special Considerations

  • All orders are subject to approval based on the billing information provided.
  • All orders may be placed on hold for further security verifications if billing and shipping information is different and/or order total exceeds over $100 USD.
  • In the occasion that an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions.




We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 14 days, accompanied by a sales receipt. All refunds will be issued to the original form of payment. All returns must be unaltered and unworn. Returned merchandise should include the vendor packaging and tags. Please note used merchandise will not be accepted for refund or exchange. Some exclusions may apply.

Making a return in 3 easy steps!

  1. Send a request to our 
  2. Include all product related information 
  3. Ship back the return product

Requirements for Returns:

  • Shipping and Handling fees are non-refundable for both ways.
  • Refund processes could take up to a week after the items are received.
  • We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns). Jado Crown Inc is not liable for lost or stolen packages during the transit of the return.

A confirmation email will be sent once the return package has been processed at our facilities.

If you have questions regarding your return or regarding a warranty request, please contact our Customer Service Returns Department here:

*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.


Replacement Warranty

We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Jado Crown.  Please let us know if you have received any defected item by contacting us here: